schoolRide

Privacy Policy

Last updated: 2 August 2026

This Privacy Policy explains how schoolRide (“we”, “our”, “the app”) collects, uses, and protects information when you use the schoolRide mobile app, for both parents/guardians and bus attendants.

1. Who we are

schoolRide is operated by schoolRide to help school transport services, parents, and bus attendants coordinate safe pickup and drop-off of children.

2. Information we collect

We only collect what the app needs to function — nothing is collected for advertising.

Category	What we collect	Why
Identity	Name, National ID (NIC)	To identify guardian accounts and verify the correct child/guardian match
Contact	Phone number, home address	To reach guardians/attendants/drivers, and to set pickup/drop-off points
Location	Precise GPS location of the school bus	To show parents the live location of their child’s bus during an active trip, and to trigger “bus approaching” notifications
Location (background)	Bus location continues updating briefly if the attendant’s app is backgrounded during an active trip	So parents’ live tracking doesn’t drop out if the attendant’s screen locks mid-trip. Location is only collected while a trip is actively running — not at any other time.
Device identifiers	A push notification token (via Expo/Firebase Cloud Messaging)	To deliver notifications from this app (e.g. “bus is approaching your stop”, attendance updates) — used for no other purpose
Attendance records	Boarded / dropped off / absent status per child, per day	Core app functionality — daily attendance history shown to guardians
Payment status	Whether your account is paid or has an outstanding balance, and payment amounts	To show guardians their payment history. We do not collect or store card, bank, or other raw payment method details in the app — payment status/amount only.

3. How we use information

All data we collect is used solely to operate the app’s core functionality: matching children to the correct bus and route, showing live bus location during trips, sending relevant notifications, and displaying attendance/payment history to the correct guardian.

We do not:

Sell your data
Share your data with third parties for their own marketing or advertising purposes
Use your data to serve ads within the app

4. Who we share information with

Your school transport service (“operator”) — the business that registered your child and that you interact with day to day. This is who you're sharing your information with in the first place; everything below is about who else can see it, and why.
Service providers strictly necessary to run the app, such as our hosting provider and push-notification delivery via Google Firebase Cloud Messaging / Expo. These providers process data only on our behalf and only as needed to deliver the service.
SchoolRide's own support staff, the small team that builds and operates the software your transport service runs on. They can access your account and your child's information only to provide technical support to your operator — for example, resetting a password, fixing a data-entry error, or diagnosing a missed notification. This access is restricted to a named list of staff, and every action they take is logged (who, what, when). Your operator can see a record of this support activity from their own dashboard — support access is visible to the business you trust, not hidden from it.
We do not share your personal information with any other third party, except where required by law.

5. Data retention

We retain account and attendance data for as long as your account is active with your school transport service. If you request deletion (see below), we remove your personal data within the timeframe stated.

6. Your rights — accessing, correcting, or deleting your data

You can request:

A copy of the personal data we hold about you
Correction of inaccurate information
Deletion of your account and associated data

To make any of these requests, contact us at support@getschoolride.com. We will process deletion requests within 30 days.

Note: some records (e.g. attendance history needed for billing disputes) may be retained for a limited period after a deletion request if required for legitimate accounting or legal purposes, after which they are permanently removed.

7. Location data — additional detail

Because this app requests background location access for bus attendants, we want to be explicit:

Background location is used only to keep the live bus-tracking map accurate for parents if the attendant’s phone screen locks or the app is backgrounded during an active trip.
Location is not collected before a trip starts, after a trip ends, or at any other time.
Location data is used only within the app (map display, approaching-stop notifications) and is not sold or shared for advertising or analytics purposes.

8. Children’s data

schoolRide processes information about children (name, attendance, pickup/dropoff points) as part of providing a school transport tracking service, entered and managed by the child’s parent/guardian or the school transport administrator — not collected directly from children. Guardian accounts control what information is entered.

9. Security

We use industry-standard measures to protect your data, including encrypted (HTTPS) connections between the app and our servers, and secure on-device storage of authentication tokens.

10. Changes to this policy

We may update this policy from time to time. Material changes will be reflected with an updated “Last updated” date at the top of this page.

11. Contact us

Questions about this policy or your data: support@getschoolride.com.